Return Policy

NO RETURNS, REFUNDS, EXCHANGES or ADDITIONAL DISCOUNTS on Registered Products (online or mail-in), Special Orders, Modified or Converted Products, Parts, Installation Kits, Hook-ups, Filters, Used, Floor Model, AS-IS, Open Box, Buy Back, Damaged, One-Only, Closeout, Discontinued, Service Return appliances, delivery, installation, conversions, side-vents, inspection, measurements, re-delivery, recycling, soap, accessories. We do not offer merchandise on a “TRIAL” or “APPROVAL” basis. Any Return requests must be made by contacting the Store Manager within 24 Hours from the date of delivery, installation, drop off or pick up. John Plyler Home Center reserves the right to require Service call/s be completed (product diagnosed and part/s replaced) by John Plyler Home Center or Manufacturer before any return is considered. Any Return authorized by John Plyler Home Center Management will require a minimum 25% per product retail restocking fee, plus a re-delivery/installation charge. Returned product must be in pristine condition (no dents, scratches, stains, damage, odors, etc.) with all manufacturer-included hookups, user manual, and blank registration card. Product must NOT have been registered, either by mail or online. Returned products not in pristine condition will not be accepted or refunded. Return requests will not be accepted after the initial 24-hour period. John Plyler Home Center reserves the right to refer any Return Request to the Manufacturer or Service Plan provider.

SPECIAL ORDERS: Products that are not regularly stocked – must be paid in full at the time of purchase and are not eligible for cancellation, refund, exchange, or return once the order is placed. Any ordered product or part is NOT guaranteed to be received from the Manufacturer or Distributor by any specific date.